Holiday Express & Suites Portales by IHG

That bed was probably the most comfortable I've had in a hotel for a while, and the staff were warm and friendly. We came for business with a large group. A train goes by across the street a couple of times a day, but otherwise it was quiet, even with other big groups staying there. They put out cookies in the evening, and breakfast had plenty of good options: Special K with strawberries, Raisin Bran, Cheerios, yogurt, cheese omelets, veggie egg whites, pancakes, oatmeal with toppings, juice, tea, and coffee. The coffee wasn't that great, but it did the job. Clean, comfortable stay, and one I'd recommend in Portales.

The indoor pool was why I chose this hotel, since the kids love swimming. The hotel itself isn't bad, but I was disappointed to get a message saying the workout room was open 24/7, then be told by the front desk it closed at 11pm when we called to ask if we could get in. I mentioned the message, and she said they had a note, blah blah blah. Why send guests a text saying 24/7 if that isn't true? I paid a lot for one room, and the least they could've done was let us have some fun. That wasn't how it went. I want part of what I paid refunded for the false information. It deserves more than one star, but they disappointed me, so I'm disappointing them right back.

There were 11 of us in several rooms for Resurrection Sunday with family in Portales. All our rooms were clean, comfortable, and well maintained. The breakfast and coffee were great, and the room rates were very reasonable. The younger kids loved the pool, and the gym was well equipped. I'll always check availability here for future trips.

Marcie really made the stay better with her great customer service. The room was clean and comfortable, the bed super cozy, and breakfast was great. I also enjoyed the gym and pool. I had a great time at the Holiday Inn Express in Portales and will definitely come back and recommend it.