Fairfield Inn & Suites Columbus East

We left and went straight across the parking lot to Holiday Inn, where we got two rooms and checked in right away. Laura at the front desk had given our rooms away and said we were too late because check-in was at 3pm, even though we had reservations through Hotels.com and it was only 10:15pm. She claimed she had no valid contact details for me, though Hotels.com requires them to make a booking. She tried to charge me and cancel the reservation, then insisted I tell her I was canceling after saying the hotel was 100% booked. When my husband asked for the manager, she said she was the manager and he’d have to deal with her. She spoke to him terribly and told us, “good luck finding rooms because everyone is booked up.” I can’t leave zero stars. Laura was horribly rude.

For a budget hotel, this was a good stay. The room was fairly clean and spacious, and the staff were friendly, professional, and very helpful. This place beats DoubleTree by Hilton hands down. Our door had trouble unlocking, but we figured out that turning the handle counterclockwise before swiping the key and opening it normally worked. Other reviews mention shower door problems and the main door not sealing; we also found the room wasn’t very soundproof, and the bathroom fan didn’t seem to work. The road is extremely busy, apparently a main route for locals and people passing through, and getting out of the lot in any direction except right is difficult most of the day.

Some of the front desk staff were nice, but after six nights I wouldn’t stay here again. The bathroom needs an upgrade, its floor tiles were coming loose and were very dirty. There were ants and bees inside the room, too. Breakfast was cold and nasty, with a poor selection.

The pool was nice, though a little cool. The beds had firm mattresses, and the pillows were small and soft.