Michael G.
The staff have been good in every interaction since check-in, and to his credit, the owner seemed calm and pleasant the next day. But the first encounter was very disappointing. He kept raising his voice while I tried to calm things down and understand him. I had come to check in, and the problem was his behavior and lack of customer service, not the booking or my dad reserving the room. My wife and kids were still in the car, so they didn't have to see it. I made a big deal of it because I felt a customer should be treated with basic courtesy and respect. I've seen other reviews mention the owner's aggressive behavior too, so who's telling the truth? I'm willing to sit down and review the lobby camera footage from the night I checked in. I strongly recommend avoiding this place, especially if you have a small family with kids. It feels like the place is doing the bare minimum to stay open, and it shows.
