Quality Inn Russell

I’ve been in Russel for more than two months and now stay here regularly. It’s very close to the highway, and the rooms have been neat and comfortably clean. The beds are nice, though nothing extravagant. Breakfast is consistent and good, with biscuits and gravy, waffles, two or three cereal choices, and a few other things. The coffee was watery twice, as far as I recall, and they could add eggs or sausage. There are several restaurants and fast food places across the street if you want more food.

I’m in Russell every two months and always stay here. The price is right, the staff are friendly, and the room is clean with a comfortable bed. I like having coffee in the room, and this time I especially enjoyed the fitness center, with its treadmill and elliptical.

I’m glad the cancellation email didn’t land in spam, because otherwise we might have arrived without a reservation. There were virtually no other hotels available that close to the tournament. I booked online for state wrestling weekend, then got an email saying the reservation had been canceled. When I called, I was told the room I’d booked had “electrical problems,” but they offered no alternative. I asked about switching to another available room and was told to check availability online myself. I find it hard to believe the electrical issue wouldn’t be resolved before our stay, and it was especially disappointing that nobody tried to help during a busy state tournament weekend in Hays. Other rooms were still showing online, which made it more frustrating. Very disappointing experience and poor customer service.

A decent hotel for a road trip overnight, but breakfast was a little lacking. The hot bar only had biscuits and gravy, with no eggs or sausage. Maybe they were still getting food ready, since breakfast started at 6:30AM and we went down around then.