Sleep Inn & Suites Ruston Near University

I’d tell anyone considering this Sleep Inn in Ruston to read the complaints before booking. There are better options in town, with staff and managers who take customer service seriously. My own stay was disappointing from the start. The front desk staff were rude, and when I brought my concerns to manager Michael Conley, he said he couldn’t deal with them because he was “on business.” He didn’t listen or try to fix anything. That was dismissive and unprofessional for a manager. Looking through other reviews, I saw similar accounts of guests raising issues and getting excuses or brush-offs instead of solutions. That suggests a repeated management problem, and poor leadership affects how the staff treat people. Guests shouldn’t feel ignored or like a nuisance for bringing up legitimate concerns. I’m asking corporate leadership to formally review and address this complaint. The service and conduct at this location don’t meet the standards I expect from Sleep Inn or Choice Hotels.

Good breakfast, nice rooms, and a great staff. After 20 years of using the other budget hotels, this is my new favorite. The price is right too. A working man’s choice.

For $127.32, this was a comfortable stop on our trip. Texas Roadhouse is nearby, and even with it being New Year’s Eve, I have no complaints. We watched some fireworks from the window. I’d stay here again.

The breakfast turned out better than I expected, and the room was clean, with fresh-smelling beds and AC that worked really well. It’s an older, somewhat dated hotel, but a pretty decent place overall. I’ve stayed somewhere nicer for $160 a night, absolutely, though this was much better than I expected. We picked it while passing through because reviews of so many other hotels around here mentioned bedbugs or cockroaches, and none of the reviews for this one did. I was pleasantly surprised by how nice and clean it was.