Econo Lodge Ruther Glen

I had a terrible stay. The manager was rude, aggressive, and unprofessional, and the staff member with them acted the same way. They seemed to treat guests like an inconvenience instead of people paying for a service. I arrived with a confirmed reservation from a third-party site, but was told there were no rooms and that I had to contact the booking company. The company confirmed my reservation was valid and should have been honored, but the hotel kept making excuses and giving conflicting information. They said I could rent directly for $25-$40, yet refused my valid online booking. It felt misleading, as if they were trying to avoid third-party reservations. If you book through an online service, there's a real chance the hotel won't honor it and you could lose your deposit. I strongly don't recommend staying here. Save yourself the stress, time, and money and go somewhere else.

I can't recommend this property based on my experience. I had a confirmed reservation through a third-party booking platform, but when I arrived the hotel said no rooms were available and told me to contact the provider. The booking company confirmed the reservation was valid and should have been honored, yet the hotel gave inconsistent information and no reasonable solution. I was also told I could rent directly at a different price, while my online booking was refused, which caused confusion and inconvenience. Guests booking through third-party sites should be cautious because reservations may not be honored and deposits could be at risk. Management needs to improve its transparency, communication, and customer service.

My reservation through a third-party site was refused when I arrived, even though the booking company confirmed the room should have been available. The hotel told me there were no rooms and to contact the third party, then gave me conflicting explanations and excuses. They said I could rent a room directly for $25-$40, but wouldn't honor my online reservation. The whole thing felt dishonest and badly managed. The manager was extremely rude and unprofessional, and the staff member with them was disrespectful too. They treated guests as if renting a room were a favor instead of a paid service. Be very careful if booking through a third-party site, since you could lose your deposit. I wouldn't recommend this place under any circumstances. Find another hotel.

American travelers booking two-star or 2.5-star hotels, be careful with some owners. Some are nice, but others seem to go into the business without a service mindset and can be rude, even with a strong accent in English. I've run into a few hotels that, if you book one night and extend it in the morning, tell you checkout is 11am and check-in is 3pm, then ask you to leave and come back at 3. I explain that while this may be the stated policy, in practice hotels usually extend the room for a guest in that situation. If you make someone leave, they may not come back; the money is already in your pocket, but hotels are everywhere. Some places listen, some don't. This especially matters for Priceline customers with nonrefundable Express Deals. If you arrive and aren't comfortable with how you're treated, Priceline can't do anything. If the rate is too low, why work with Priceline? Both the hotel owner and Priceline should check hotels carefully and enforce standards. If the price doesn't work, don't do business together, or Priceline will drive away its customers by allowing this.