Renaissance Meadowlands Hotel

This was my 52nd stay at Marriott properties this year, and I can’t say enough about how happy we were here. We went to an NFL game, and they made getting to and from it quick and easy. The rooms were excellent, the location was perfect, the club lounge had great service, and the bar was fantastic. What made the trip especially memorable was Ivy at the front desk. The atmosphere was welcoming from the start, and she made us feel appreciated as both guests and people. She took time to meet our needs, made it easy to ask for anything, and even called to check that we liked the room. Ivy is the most naturally gifted hospitality professional I’ve had the pleasure of meeting. Making her the lead trainer for front desk staff across Marriott properties should be an easy decision for a regional manager. We’ll never forget this trip and its memories. Thank you, Ivy, and everyone at this extraordinary property.

I went three days without hot water for a shower during the coldest part of their winter, and had to wash in extremely cold water. The manager said we’d be compensated with 10,000 Bonvoy points, but I still haven’t received them. I don’t recommend this hotel to anyone.

For $316 a night, the dirty room and poor service were really disappointing. There was long hair everywhere when we arrived, even on the sofa chair, and the refrigerator was extremely dirty and leaking. We had to ask housekeeping to remove the hair and clean it. I also asked the front desk to move us to a cleaner room, but they denied the request. The front desk agent, Ivy, was rude and impolite to us, while speaking kindly to another guest. That felt discriminatory. I wasn’t expecting this kind of poor service from a premium hotel under the Marriott brand.

The room looks like the pictures, and the restaurant staff provided excellent customer service. But customer service matters a lot to me, and most of the hotel staff I encountered were not good at it. Not everyone was bad, though. A gentleman working late Sunday night was helpful, and someone like him should be on during peak hours. In room 406, the shower kept dripping and wouldn’t stop. It annoyed us, but since we were only there for two nights, I didn’t complain. You can hear it in the video I posted. My husband and I agreed we won’t come back to this hotel. I’m a Marriott Bonvoy member and have stayed at many Marriott and subsidiary properties in the USA, Canada, Ireland, and Italy. This was the worst customer service we’ve had. I hope the hotel manager discusses it with the staff and works on it. Also, if you like nice views, this place isn’t for you. You’ll be looking at highways, the parking lot, and dirt mounds 😉 Enjoy!