Alina M.
We decided not to move forward, and even getting our deposit back took several more emails. Before that, we had submitted a complete application and waited weeks for a lease, while most of our repeated calls and emails went unanswered. There was also a major mismatch with the unit. We learned well into the process that the place we toured and applied for had a completely different layout from what we'd agreed on. The options offered were a comparable layout at a higher price, or the wrong unit at the original price. Neither matched the terms we had agreed to in writing. They tried to charge pet fees and a deposit despite our documentation that our dog is an emotional support animal. We were told the charges would be adjusted later, but they still appeared in the portal. The person who gave us the tour didn't introduce herself or leave contact details. Communication was slow and inconsistent. Management said it was because of an ownership transition and staffing changes, which is understandable, but applicants shouldn't have to bear the consequences. For somewhere marketed as “luxury,” the service before move-in fell far short. I'd get every term in writing before paying anything.
