Harry Potter Sweet Suites

The room is small, but it's fine if all you need is somewhere to sleep, and the location is great. I stayed for two weeks and never got any cleaning service. They also kept $20 from my deposit, claiming the remote was missing. I didn't take it, and I can't see why I would. It feels like a dishonest way to add fees, especially since I saw other guests mention similar experiences. Be careful.

My room itself was clean, the bed was comfortable, and the shower got nice and hot. The kitchen had a reasonable selection of cookware and plates, but there was only one spoon, and you'll need labels if you want to store food in the shared fridge. The shared spaces had lots of dents and scrapes, dirty floors, and bags of trash left in the kitchen every day. Read the listing closely: it's a private bedroom in a house with a shared kitchen and living room, and there are seven private rooms. The walls are paper thin, so you can hear everything across all four floors. Also, there are three staircases. The low price makes more sense once you know what you're getting.

The host was friendly over text, but there was nobody on site to help right away. After checkout, they charged me another $20 and still won't explain why. On the last day the AC stopped working, so we had to come up with a temporary fix ourselves. Parking was a nightmare, with the nearest spot I found a 15-minute walk away. The property's name gave me the wrong idea when I booked. The room was small and not very clean, and the thin walls let through every sound from nearby rooms, even late at night. I'm also puzzled by a cleaning fee when the rooms don't seem thoroughly cleaned. After booking, they emailed a link asking for extra payments and a lot of personal details, including flight-ticket information if traveling by air. That felt excessive. At checkout, they examined everything closely, which made me uneasy about possible extra charges. That's how it went for me, though others may have a different experience. I wouldn't stay here again.

We booked three nights while waiting to board a cruise, but the listing left out important details and was highly misleading. There was no parking near the building. We drove around at least a four-block radius without finding anything. The house sits behind another large house, with no driveway, and you can't even see it. We got a passcode for the entrance and room but never made it to the room. After walking in and climbing about 20 steps to the shared area, we found someone sleeping on the couch and food and trash everywhere. We turned around and drove off to find somewhere acceptable, which ended up being another 40 minutes closer to the airport. Expedia contacted the property about the problems, but the property wouldn't cancel the reservation or offer any refund. We also asked about releasing our $200 security deposit and were rudely told to call the bank, then they hung up. I hope people read this before booking. I wouldn't want anyone else dealing with the same trouble.