Taylor B.
The villa itself was clean, updated, and very nice, with upgraded appliances and bathrooms. Island House Beach Resort V9 is in a great location, about a five minute walk from the beach. It’s a gated community with laundry on site. We were there during a cold snap, but the beach was still beautiful and great for small kids. Bring your own beach towels, though, since none are provided. The property management experience was disappointing. At check-in, the woman who “greeted” me was not welcoming and quickly pointed out that check-in wasn’t until 4pm. We’d arrived early, but I wasn’t expecting to enter the villa before it was ready. She also wouldn’t keep our bags somewhere secure. There were no paper towels in the villa. When my husband asked at the front desk, they said they don’t provide them, though they did give him a roll. On our second or third day, we asked for more kitchen garbage bags and were told the two supplied were just to get us started. There’s no Kleenex either. Those cost-cutting choices seem silly when the villa is $500 a night. I could understand it for a monthly rental, but we were there four nights. It feels like guests have to buy large quantities of paper and plastic goods so the company can save a few bucks. The women at the front office were rude every time we made a simple request, and when I handed over the keys at checkout, they didn’t even ask how the stay went. Not a good experience dealing with guests. By the way, I couldn’t post this on VRBO because they labeled it “misinformation.”
