Highland House

The Village isn't very accessible for wheelchair users. The thresholds are so high that rolling into the buildings isn't possible, and the manual doors are difficult when one person is in the wheelchair and the other is pushing. Highland House's tunnel was the only smooth transition we found. At Split Rock pool, several doors lead to the pool deck, and one door from the check-in/lobby area slammed into both my heels on the way in and out. Its sharp edge didn't cut me, but it left a bruise.

The best features were the ski-in and ski-out access and the ski locker. The toilet flushed well, the gas fireplace was nice, and the deck was useful for putting trash bags out, since there were no instructions inside or outside on how to handle waste. The rest was disappointing: terrible check-in, just one working elevator for more than 100 units, old spring beds, and cramped living quarters.

The convenient access to shops and restaurants earned the two stars. Room 409 is spacious, but badly needs updating. Nearly everything felt worn, from the surfaces and fixtures to furniture and linens, along with some appliances, including the washer/dryer and dishwasher. The main bathroom shower had terrible water pressure, and the sliding deck door didn't shut properly, letting wind noise make the condo incredibly loud. The carpet was soiled enough that I didn't want to walk on it barefoot. The decor was dated and a confusing mix of themes, and the lower lobby had a strong bad odor.

Highland House 209 had no working air conditioning during 86-degree summer weather. It actually blew hot air, making the room worse. The listing said parking was in the garage beside Highland House, but that was false, and we had to park almost two miles away. Management never addressed our concerns. I'm never booking again.