Emerald Bay Village

We checked in to find a room that hadn’t been cleaned. The previous guest had left, but the bedding was dirty and there were full bags of trash. We couldn’t reach anyone. No one answered the phone.

The cabins were spacious, cozy, and had room for a big group. We loved the attention to detail and how good they were for kids, with snow around the cabin for them to play in. Everything we needed was just a few minutes away, and the location worked perfectly. We had an amazing time and will definitely book these cabins again.

We had such a great birthday stay here from February 15-17, 2025. The place was clean and nice, and the kids had a blast playing in the snow and building snowmen and forts in the private court, where they felt safe. Restaurants, Raley's, Starbucks, pizza, and a great beer pub with live music were all within walking distance. Love this place.

My daughter and I booked a cabin for the weekend of Aug 16, but there was no office to check in at and we never received the email with check-in details. The third party we booked through said we should have received it. We tried the website number from three different phones with three different people, but the call disconnected each time and the number wasn’t valid. Our email to the property bounced back as undeliverable. We couldn’t check in and had to find somewhere else so we wouldn’t sleep in the car. That other lodging cost nearly $2,000. We’re still trying to get our money back, but so far the refund has been denied under the nonrefundable cancellation policy. I don’t think it should apply when we couldn’t get in because of their negligence. I absolutely wouldn’t recommend this place.