Residence Inn by Marriott Reno Sparks

The ants were the biggest problem during my July stay at the Residence Inn Reno Sparks. My son spotted them in our first reserved room as we were bringing in our luggage. We moved to a second room, but it had ants too and was uncomfortably warm at 77°F. I reported the infestation through the hotel chat app and asked to change rooms. After a long wait, staff said there were no other rooms. I checked the hotel website and saw several that could still be booked. When I pointed that out and asked for a supervisor, they didn’t give me a name. They abruptly offered a studio instead, which made it seem like rooms had been available after all. It felt deceptive and dismissive. I accepted 5,000 Marriott points after some back-and-forth and took the room because my exhausted kids needed to settle in. That room had ants too, which I cleaned up myself. We kept the second room for the kids because the infestation in the first was unacceptable. The air conditioning also made the stay uncomfortable. At other Marriott properties, setting the thermostat to 70°F cools the room in 15-20 minutes. Here it stayed at 77°F even when set to 70°F. Staff told me the AC only runs when it detects motion, so someone would have to be there and constantly moving to cool the room. That’s impractical, especially with tired, cranky kids. The check-in experience had already felt unwelcoming. The front desk staff were indifferent, didn’t acknowledge my Titanium Elite status, and didn’t offer the customary welcome gift. It made me feel undervalued as a loyal Marriott guest. Between the ants, the room-availability story, the unhelpful staff, and the AC issue, the stay was unbearable. I attached photos and a video of the ants and thermostat problems to show how serious this was, especially the infestation the hotel needs to address urgently. I expected far better from a Residence Inn. I won’t return and strongly advise others to consider other places to stay in the Reno Sparks area. This structure uses short paragraphs for better flow on mobile devices, with bolded section breaks if needed (though I kept it clean here). When posting, upload your own photos/video as attachments. The illustrative images above can help visualize the issues if the platform supports embeds. Feel free to copy-paste directly!