Wingate by Wyndham St. Clairsville/Wheeling

The rooms are clean and comfortable, the price is fair, and 99% of the staff are helpful and friendly. They also have a nice pool and hot tub. I’m trying to be fair, since I really had no other problems here. I went to do laundry and the machine said a load cost 3:50, but I was charged eight dollars for the wash. At the front desk, the staff member said she knew about the problem because it had happened to her too, and that the dryer could do it as well. If they know customers may be overcharged by $4.50, why not put up a sign or get the machine owners to fix it? That’s wrong. It feels like theft, and even if the machines belong to someone else, they’re on the hotel’s property, so the hotel should at least warn guests. I ended up taking my clothes elsewhere to dry them, which was a huge inconvenience.

The staff were so helpful, kind, and friendly, and we’ll stay here again when we’re in the area. The room was spacious, clean, and comfortable, with a bed that let us both sleep well. The big bathroom had a walk-in shower with great pressure and plenty of hot water. Breakfast was hot and fresh, and the pool area looked clean and inviting. The hotel was pretty, with a view over the area. There’s a mall and restaurants within a mile, and we enjoyed takeout from the Italian restaurant on the 3rd floor in our room. Highly recommend!

The beds were comfortable and the shower had great pressure, but the room temperature was hard to manage. The heat kept running at 74°, and lowering it to 72° started the fan, which made the room too cold. I couldn’t find a comfortable setting in between. Breakfast was fine, nothing special. The pool was the biggest disappointment. At check-in, we were told the heater wasn’t working but that the water was “room temperature.” It was 55°, though, so it wasn’t usable and that description was misleading.

The breakfast was average, and the coffee was good. I was pleasantly surprised by how clean and nice the hotel was, and the staff were great. The towel sets were well stocked too. I’d definitely stay again if I’m in the area, and would recommend it to travelers.