Heritage Inn & Suites The Woodlands, Trademark by Wyndham

Our dog Chubbs had a blast, since he loves traveling and staying in hotels. The staff were also very understanding when my wife’s award ceremony ran past the 11 am checkout. She’d won her AG at the Woodlands Marathon, and they let us stay longer without charging us. The room was great and the bed was comfortable. It’s not too far from the Woodlands Marathon start.

The staff member on duty when I arrived was Ms. King, and we quickly found out we shared a last name. She was from Virginia, I’d once lived in Tennessee, and we joked we might be related. Both her maiden and married names are King, which made us even more suspicious. She immediately felt like a friend, a rare thing when dealing with people in business. Checking in online was handy too: on arrival they just scanned my card and handed me the keys. The beds were very comfortable, the A/C worked great, and pet fees are charged per room per night rather than per pet. The pool, partly indoors and partly open to the outside, looked inviting, as did the exercise room, though we were only there for a bed that night. Breakfast was the standard hotel spread: scrambled eggs, biscuits, gravy, sausage links, home fries, cereal, coffee, juice, pastries, and yogurt. I think hotel breakfasts are much the same across the industry. One thing to fix: turn on the roadside sign at night. Around 10 pm, we drove past the hotel and had to go several miles down the feeder road to make a U-turn and come back.

The value was great, the spaces were clean, and we actually had a really good time. It’s an aging hotel, but the staff seem to be doing their part to look after it. We might visit again. If the kid problem happens again and I catch them, they’re in trouble. 😄 Our room, 707, was clean, and even though the hotel is pet friendly there was no animal smell in the room or public areas. We enjoyed the pool and hot tub on the first night. On Saturday, some parents let their kids run unsupervised. They left wet towels and food on the pool deck and in the hot tub, and someone had put in some kind of sudsing agent. The water level was noticeably lower than the day before, leaving the hot tub unusable for the rest of the trip. Breakfast had the usual coffee and juice, scrambled eggs that were probably from powder, and sausage. We looked for boiled eggs but couldn’t find any. When we arrived around 8:30 pm Friday, a couple of other parties were being helped at the desk. It seemed like the same attendant was there all weekend. He was kind and helpful for most of it, but a bit short and unfriendly when we first arrived.

The only real complaint was the water. Neither the sink nor the shower got hot, just warm enough to get through a quick rinse. I took off a star for that. A hot shower matters at the start or end of the day, and we didn’t have one all weekend. I was excited to get home for a long, extra hot bath, lol. The staff were very friendly. Breakfast was packed both mornings and they were running low on food and coffee, but they kept on top of it and made sure everyone got what they needed. The price, location, and customer service made the stay worthwhile.