Holiday Inn Express & Suites Tucson Mall by IHG

A decent selection was offered at breakfast, and the room was maintained well. I liked the hotel overall, the staff were nice, and the bathroom had dispensers for soap, shampoo, and other products. The 24-hour grind-and-brew machines usually made pretty good decaf, but a few times both machines stopped dispensing coffee and gave only hot water for tea. They needed their used grounds cleared out, and no one was checking them closely enough. Breakfast service had the same monitoring problem. For three mornings in a row, the pancake machine ran out of batter before we could get any, and it wasn’t refilled before breakfast ended. The garbage bins overflowed onto the counter by the end, though someone did arrive promptly at 9:00 to close the breakfast doors.

The complimentary breakfast was incredible, with oatmeal, eggs, sausage, cinnamon rolls, yogurt, pancakes, bread, muffins, bagels, milk, juice, fruit, coffee, and cereal. The front desk staff were friendly, too. Our room had a comfortable bed, big TV, lovely bathroom, and a nice couch. Outstanding hotel, highly recommended.

We were happy with our three-night stay. The room was clean and nice, and the staff were attentive and friendly. The facility was kept clean and in good shape, and there were plenty of choices at the continental breakfast.

Save your money and stay somewhere else. Our room was disgustingly dirty: hair on the toilet seat and in the bathtub, crumbs on the tables, and used toilet paper behind the bed and sheets. The sheets were stained, the hallways smelled awful, and the carpet was outdated.