Cambria Hotel Washington D.C. Navy Yard Riverfront

At checkout we tried breakfast around 8:30, but the server looked like she'd just gotten out of bed and wanted to go back. The food was really bad, and I couldn't even get a mimosa because she couldn't access the alcohol cabinet. I couldn't drown my misery with champagne. The rest of the stay at Cambria Washington DC Navy Yard wasn't much better. I called a few days ahead to say my flight landed late, then called again on the night of the flight to confirm and explain it was delayed, with no new arrival time yet. When I got there at 2:30 a.m., they'd already charged more than $100 as a no-show fee and had to manually recreate my reservation. Exhausted, I went to my room and found the shower didn't work. They moved me to another room with a working shower, but it looked out at dumpsters. Neither room looked like the online picture: there was no chaise, and the first room had a tub-shower combination I hadn't expected. The heater was VERY loud, humming through the night and kicking on every 15 minutes. I wouldn't recommend staying here based on my experience, though yours might be different.

Colby at the front desk made my stay really enjoyable. He was professional and knew the property well when helping with check-in and checkout. He's a great asset to the Cambria. I enjoyed the suite, and the property overall is outstanding. I've already booked for next April. Thanks again.

The room was hard to sleep in: the window covering was so sheer that streetlights kept it bright, the AC made a terrible noise whenever it kicked in, and the refrigerator was tiny and didn't seem to get cold enough even on its lowest setting. I also woke up with lots of flea bites on my legs. I had walked 30 miles through DC, so the bugs could have been from there, but I'm almost certain they were in the hotel bed. Parking and staff were another frustration. On my first night I asked about parking and was told it was either valet for around $60 a night or parking "miles away." They stressed that the neighborhood was unsafe and their lot was secure, but it was a rough lot with patches of gravel and garbage, an open gate, and one employee running back and forth down the street. In fact, there was street parking all around, free after 6:30 p.m., including across from the hotel. I asked for another pillow and never got it. The rooftop lounge was closed, and when I asked about free bike rental, the manager or whoever was in charge Wednesday morning said the bikes were broken or needed new chains and that they should update the description. The ice machine was on the 4th or 7th floor, inconvenient but not a huge deal. I'm glad we spent little time here beyond sleeping and changing. I wouldn't return.

The location worked perfectly for our concert on October 8, and the room was clean, but the lighting was poor. Service was horrible. I asked several times for a blanket because I was cold, and it took too long to get one. I also spoke to the front desk and asked the housekeepers in our hallway, who told me, “No English.” Later that day my little sister saw them in the elevator, and they spoke to her just fine in English. Staff also accused me of having illegal substances in my room, which I didn't have. I told the manager they could come search it, but they didn't. I travel a lot and have never had service like this.