Canopy By Hilton Washington DC Embassy Row

For a one-night work trip, this was a convenient and accommodating place to stay in DC. The room was roomy, clean, and comfortable, so I could unwind and get work done. The elevators did run slowly at times, particularly when housekeeping staff and their carts were using them and taking up much of the space. Still, it was a solid stay, and I’d come back for business travel.

Bret H at the front desk deserves a special mention. He took care of everything we needed, showed real professionalism, and made us feel welcome throughout our stay. The service was outstanding, and the hotel is in a fantastic spot in Washington, DC. Highly recommend it.

My December 2023 stay was great, with excellent rooms, food, and service. I returned in May 2026, and although check-in was phenomenal, breakfast the next day was a very different experience. We sat in an empty room for five minutes without anyone coming over. I even asked the manager whether we needed to order somewhere else, and he said no. After waiting 15 minutes, we gave up. At checkout we told the front desk and the manager, whom we’d seen earlier, that we never got the coffee. He told us to write an email instead of offering to fix it. No coffee, no apology, and no effort to make things right. I was truly disappointed by the lack of hospitality and service.

The beds and pillows are really comfortable, and the towels are big, soft, and fluffy. I also love seeing the same familiar staff each time I visit. Everyone gives great customer service and goes above and beyond. Thanks to Amin, Ivon, Antony, and the whole team for making each stay such a good experience. I love staying here.