Baldwin Inn & Suites, SureStay Collection by Best Western

The staff made the biggest impression on us. The front desk people were genuinely kind and courteous, and the housekeeper clearly takes pride in keeping things right. I'm pretty picky about hotel cleanliness, and this was one of the cleanest rooms I've stayed in. Baldwin Inn and Suites isn't much to look at from the road, but it was well lit at night and close enough to walk to the Big E. We really enjoyed our stay. If you're on the fence about booking, I'd go for it. The value and experience were worth it.

The people working there were friendly and helpful, and the rooms looked recently renovated. Still, the condition depended on which room you got. Some were fine, while others had a strong smoke smell, and belongings from earlier guests had been left where housekeeping should have caught them. If you're after more than somewhere to sleep, I'd look elsewhere.

The staff were super nice and accommodating when I got hurt, and the location was great. The rooms are updated, but breakfast was pretty lacking for a Best Western, and there aren't ADA accommodations. My daughter has cerebral palsy, and I've never stayed at a hotel without an elevator. With my next 12 weeks of medical bills and missed work, the price feels different now, though without the accident I probably wouldn't have had many issues with the hotel itself. I broke my ankle and foot in the room while sitting on a rolling office chair. On the hard floor it slipped as I stood up, and the chair and my bodyweight crushed my ankle and foot. I also hit my head. I spent the next 9 hours at urgent care and Bay Health State Hospital, the worst hospital I've ever been to. Don't go there. For context, I work at a hospital. The chair is very slippery on a hard surface. A carpet would help with safety, and breakfast needs more options. I also left my favorite pillow behind. It may not have looked like much, but I have a neck injury and miss it. Thanks for the memories, and for my first broken bones. 😔🤣 Staff were really kind. ❤️👌

I was unsure about booking because most of the reviews seemed to be from before Best Western bought the hotel or while it was being renovated, so I wanted to share my experience. I stayed in October 2025, after the renovations were done, and arrived around midnight. The area felt safe to me. It's a little industrial, but there are homes nearby, and the front desk was staffed and kind when I checked in. The room was beautiful and clearly had a lot of work put into it. There were outlets everywhere, including enough beside the bed to plug in five devices. The bathroom was nicely finished and felt luxurious, especially the mirror with different lighting settings for makeup. The continental breakfast went beyond what I expected, with warm breakfast sandwiches and peanut butter and jelly sandwiches as well as fruit, cereal, breakfast bars, oatmeal, muffins, yogurt, milk, and juice. I didn't take a photo of the coffee and tea station. I wasn't visiting the Big E, but its gate is literally across the street, so the location would be golden for that.