Four Points by Sheraton Chicago Westchester/Oak Brook

There wasn't much hospitality here. At check-in we learned there'd be no bar or food service for our whole stay, and breakfast wasn't included or offered complimentary. In the morning, the coffee in the carafe was cold. The room itself was fine, and the hotel was just okay otherwise. We visit Chicago often and wouldn't pick this place again.

Juan somehow kept delicious made-to-order breakfasts coming for a whole room of guests, and the vouchers for breakfast let us eat in the comfortable lobby and bar area. The front desk team were just as thoughtful throughout the weekend. They changed my parents' regular room to a handicap room near the rest of our wedding block, printed our Mass readings in Polish for the bride's family who flew in from Poland to surprise her the night before, and greeted us warmly whenever we came and went. I can't name each person, but they all took such good care of our group. We were there for our son's wedding, and the staff did so much to make it a weekend we remember. They brought in extra cleaners to prepare the hotel and gave our guests complimentary early check-in so they could get changed. The shuttle circuit to the wedding venues was complimentary too, and Jesus was a stellar driver. Our room was spotless, with a really comfortable bed and pillows. Amy Brown, who was amazing to work with, left warm chocolate chip cookies, sparkling water, and a welcome thank-you note. We would definitely recommend staying here.

We had a good stay and plan to come back. The room was clean, the bed comfortable, and the staff really friendly and accommodating. It was excellent value too. I'm not sure what other people are complaining about.

After years of staying here, we were ready to call it our last visit. Housekeeping every other day would have been fine if they had actually come. We asked for clean towels and Kleenex, but nothing was delivered, so we went to the front desk and waited. The replacement towels were damp, which made me wonder if they were clean. The shower body wash was empty, and the shampoo and conditioner looked like they had maybe one use left. I couldn't recommend the hotel at that point. Update: management responded quickly, and our room was then cleaned meticulously. They also gave us breakfast vouchers. The staff were very friendly, something I hadn't mentioned earlier. On the night we first complained, they had offered to clean the room, but it was late and we were tired, so we declined. Given how quickly management acted, we'll definitely give the place another try.