SpringHill Suites® by Marriott® Wilmington Wrightsville Beach

I liked the welcoming atmosphere downstairs so much that, as soon as I checked in, I said I was coming back down instead of staying in my room. The bartender was really friendly, and I spent some time working in the lobby. The front desk person was super nice, though I only remember that her name started with D. My room was neat and clean, but a couple of bathroom lights were out, including the mirror light and the one by the toilet in Room 420, so it was a little dark. Everything else more than made up for that. I usually stay at the Element in Wilmington, but I’ll definitely come back here too. A++

My boyfriend and I stayed here over Christmas, hoping I could get away for a bit since my father passed away on Christmas a few years ago. Instead, it was hell, and I’ll never book here again. The breakfast attendant was rude and kept hovering over us while we made breakfast. She was snooty, a white woman with blondish hair, and didn’t even say Merry Christmas. A white family came in shortly after us, and she greeted them warmly and was very cordial. It was the worst Christmas experience.

Three weeks after checkout, the pending $70 charge was replaced by a new pending charge for $120. Jabib talked over me and only told me to contact my bank. The bank can’t dispute a pending charge, so I’m forced to cancel my credit card and get a new one. The computers were down, so they emailed my receipt, but it showed the wrong address. During our October stay, the outdoor pool wasn’t heated and the washer and dryer didn’t work. There also weren’t the courtesy items other hotels provide, like a shower cap or lotion. This was a terrible stay at a terrible hotel, and the problems have continued even after checkout. I’ll never stay here again.

The check-in staff were friendly and professional, and made everything easy after we booked a one-night stay at SpringHill on short notice. We’d spotted during Bonvoy pre-check-in that our original reservation was for the wrong night, on a last-minute trip for my husband’s birthday. Once we reached the room, though, things went downhill. There were wall scratches, some switches didn’t work, the shower leaked all over the floor, and a cockroach came out of the microwave. We usually have good stays at Bonvoy hotels, but this one didn’t meet the standard we’re used to.