Hampton Inn & Suites Yonkers - Westchester

I travel for work almost constantly as a project manager for a retail construction company. In 2024, I spent 15 nights at home, and last year it was about twice that. I’ve stayed in hotels all over North America, from a few nights to a couple of months at a time, and I’ve never had this happen before. I’ve gotten so used to rooms having a small fridge and microwave that I stopped checking. This place had a plenty large enough fridge, but I learned after buying groceries, including frozen dinners, that none of the rooms had a microwave. Hampton Inns has someone familiar with the property text after check-in and once each day to ask how things are going. The first time they asked, I’d bought groceries but hadn’t yet realized I couldn’t cook them. I said, “great...going great,” because it was. It’s a nice place, with nice rooms, friendly staff, and a good location. By the second day, I’d figured out the no-microwave situation and texted that it was a “deal breaker.” I was sitting there hungry and disappointed about the food when, less than 30 minutes later, someone knocked. I expected a room attendant asking whether I wanted cleaning, but a young staff member was standing there with a microwave. He handed it to me and said, “have a nice day.” Whether a room without a microwave matters to you is your call. For me, bringing one up like that was truly outstanding personal service. It’s one of the most freaking AWESOME examples of customer service I’ve experienced, and that’s the kind of thing that gets my vote and my money. I highly recommend spending a night or two here.

There was also a notice that the pool would be closed for our entire Christmas stay. Later, when I got a text asking about the visit, I asked about that policy and was told it was the individual property’s rule, not Hilton or Hampton policy. We arrived at 1:35 p.m. on Christmas Day for two nights and asked whether we could check in early. They said the room was ready but there’d be a fee. If we waited 25 minutes, there wouldn’t be one. I’ve stayed at many hotels over the years and never encountered that. I declined on principle and left. The hotel itself is nice, but this felt like a money grab and not customer-friendly.

There was a bed bug infestation in the room. We came to town for an event, and the whole situation was embarrassing. I waited to post this while giving them time to refund us, but nothing has been done. I called corporate and was told they’d look into it, then heard nothing. The company refused a full refund. They gave us one night’s refund and changed our room. We had to wash all our clothes before heading home. I’ve emailed videos and pictures to the managers.

I stayed for the weekend with my child, and now they’re claiming I smoked in the room. I would never smoke in a room with my child. The pool room was freezing, and the pool itself was so cold we couldn’t enjoy it. They’re trying to keep my $100 deposit. Real scammers, if you ask me. I’ve stayed at Hampton Inn many times while traveling and have never smoked in a room. I won’t be back.