Hero Hostel & Billiards

On arrival, the bed sheets and towels looked clean. The AC worked well and seemed maintained, the room was spacious, and there were large common areas with billiard tables and a cafe. The location is handy, in a busy area with food and shops. Staff spoke some English and were friendly at first. But the hygiene problems were serious. I found several bed bugs in the bed and pillow that night, including visible eggs and early-stage larvae. I removed all my belongings straight away and told the staff. They offered the room next door, but I explained that an infestation can spread through walls and ceilings, so moving there wouldn't solve it. I asked for a plastic bag for my clothes. At the room across the road, which is under the same hotel brand, staff didn't understand that my shoes could be contaminated and kept failing to provide a bag for them until I insisted. I found another bed bug as soon as I entered the new room. I showed it to a staff member, who killed it and then denied it was a bed bug, despite my photos and clear evidence. First he acted as if he understood, then switched to saying “no problem.” When I asked the hotel to at least cover laundry for the clothes and shoes exposed to the infestation, he smirked and refused. Completely arrogant and unprofessional. Try that with me in the gym and see how that goes. Very disrespectful. The bathroom floor mat was dirty with hair and dirt at check-in. There was a strong mould and paint smell, like mould had been painted over rather than properly removed. The floors hadn't been cleaned thoroughly; I found small animal droppings on the bed and on the wall by the bathroom, heavy black mould in the bathroom silicone and tile joints, wet bathroom cups that clearly hadn't been washed and dried properly, dirty slippers, and a large hair under the blanket. The bidet hose was mounted on the wrong side, and its bracket was coming off the wall. At 300k VND a night, this standard of cleaning and inspection is unacceptable. Decorative wall panels that hide mould, or silicone applied before mould is properly cleared, don't fix the problem. Mould grows back. The bathroom walls weren't painted with the right primer or paint, and the newly painted surfaces were peeling. Hire professionals instead of trying to save money by doing a poor job. Haven't you heard the saying, “the poor man pays twice?” A bunch of amateurs. The way the owner and management acted showed no respect or accountability. This cost me hours of hassle, laundry fees for all my clothes and shoes, time finding new clothes so I could wash what I was wearing, and a lot of stress trying to stop the infestation spreading. I first found the problem at 9:30 pm, and it took four hours to resolve. I would love to get my hands on the owner. Shame on the owner and management. On the surface, the hotel has decent amenities and a convenient location. But it has a serious bed bug infestation and mould and hygiene problems, and the owners' and staff's attitude was ignorant even after I tried to explain the issues. He shouldn't speak so confidently if he doesn't know what he's talking about. They need professional pest control, professional builders for mould remediation, proper staff training, and to take responsibility for guest safety and costs. Until then, avoid this hotel completely. I'm a building engineer by trade, with extensive experience running and investing in hotels and hostels across Southeast Asia. I know what proper hygiene, pest control, and maintenance should look like. If you're looking for a clean and safe hostel in Châu Đốc, avoid this place. Serious bed bug infestation. I also noticed that many reviews here seem suspicious or were written by people who reviewed only this place. Check the photos carefully before booking. My experience didn't match the high ratings at all.

The location worked well for breakfast and dinner, and there's even a spa next door. Staff were nice, and the family could play billiards there. I had a good stay, though an elevator would be helpful for older people.

As a Texan, I've been here for over two weeks and personally stayed in every room. There are absolutely no bed bugs, despite your false claim. Agent MPZ919 reviewer, your words are as cheap as your actions. Shame on you twice over. Aussies must be ashamed of your actions. You spread lies without proof, and that says everything about you. I heard you left without paying for your stay, and now you dare to slander others? Don't drag your fellow Australians down with your dishonest behavior. You're responsible for your own disgrace.

We needed to be close to the harbour for the Hangzhou boat to Phnom Penh, and this place is only a two-minute walk away. We stayed one night on the way from Saigon, travelling with our bags. The room was quiet but pretty lifeless, and the beds were rock hard, too hard for us, really. The shower is open plan, so it was tricky to manage. We were glad there was a massage place two doors down. Had to dodge the sleepy receptionist on the way out. It was cheap, so I can't complain too much.