A&EM Villa

I arrived at A&EM Villa on December 24th at 4:00 PM 2025, after paying the full 420,000 VND by credit card on Agoda. At the desk, they asked for another 200,000 VND in cash, saying my check-in time was 10:00 PM and I had to check out by 10:00 AM the next morning. Is that normal? I couldn't find the exact check-in and check-out times on Agoda, and I don't understand why I was asked to pay more after paying the full amount. I reported it to Agoda customer service, but several days went by without a response. I'm sharing this so others can keep it in mind before booking through the app. If you don't mind that the actual hotel may not match the photos and that check-in is at 10 pm, then you can disregard what I've said.

The experience was quite bad for what I paid, and it wasn't worth it. I booked and paid in full through Traveloka, but on arrival the hotel said all the rooms were full and asked me to upgrade to a more expensive one. They blamed an app error that hadn't locked the rooms and wouldn't refund me. If I had booked directly, the hotel would have known about the reservation. If the app failed to lock the room, they should have contacted me so I could sort it out.

The room noise was the main drawback. I could hear the elevator, people talking in the stairwell, and even voices from other rooms' bathrooms. Light sleepers should bring earplugs, and it may not suit anyone seeking peace and quiet. Still, the hotel was solid, with clean rooms and bathrooms and friendly staff. The location is far from the city center, but that worked for my purposes.

It's a quiet hotel, and the people there are very friendly. I really recommend it.