An Lam Saigon River Residence

The spa was amazing, and nearly all the staff there were very capable, including the trainees. The resort itself is very pretty, too. But it's far out, and the price feels too high for the service. I've had better service at a three-star hotel. There were insects around, and housekeeping left takeaway food behind for days without collecting it. The free boat runs at set times like a bus. Given how much this five-star resort costs and how remote it is, I think it should be available when guests request it. Breakfast didn't live up to the five-star rating, though the pho and burger were excellent.

The boat rides were a highlight of our stay. Our driver was welcoming and professional, and made each trip feel relaxed and special. That same care came through across the whole retreat, right from our arrival. Everyone on the team seemed to want to go above and beyond, and the warmth and attention felt like part of the place's culture. Meals were calm and thoughtful, with a restaurant team that was knowledgeable, attentive, and gracious. The service never felt intrusive. An Lam Retreats Saigon River gave us a rare mix of luxury, authenticity, and real hospitality. It felt like somewhere to exhale, and the feeling stayed with us after we left. We can't recommend it enough and look forward to returning.

We left feeling refreshed, and I'm already looking forward to coming back. An Lam Saigon River feels far removed from the city, even though it's close by. The little boat across the river gives you that feeling as soon as you board. The surroundings are green and peaceful, with lovely views along the river. Our Villa Host Triet made everything easy and kept checking in. The whole team was genuinely kind and attentive. Thao also took care of our special dietary requirements, and thank you to Diego (Resort Manager) and everyone else for the hospitality. The room was roomy, spotless, and carefully designed. We enjoyed the local Vietnamese dishes at Luc Binh restaurant, especially, and breakfast by the river was beautiful. A great place if you want privacy, peace, and good service. Special shout out to Triet for looking after us.

Dear An Lâm Retreats Management Team, I'm writing about a recent service conversation that fell short of what I'd expect from a high-end hospitality brand. I asked staff about a basic situation: family members visiting without staying overnight. The response was, “not permitted… under any circumstances.” My concern is about how that policy was communicated. The wording came across as rigid and directive, without any nuance, which made the interaction uncomfortable. When I raised that feedback, the staff member didn't clarify or adjust the wording, or acknowledge my concern. The conversation simply ended in silence, and I felt there was no accountability in the way my feedback was handled. This left me concerned about basic communication skills, respect in guest interactions, and the process for responding professionally to feedback. A brand at An Lâm’s level may have its policies in place, but quality also depends on how they're explained. Please review the full interaction, reassess the service staff's training, and provide an official response explaining how this will be addressed. I hope to hear back in a way that reflects the standard your brand aims to uphold. Sincerely,