Christopher W.
I bought a Life Spa membership at this hotel because the benefits appealed to me, and mainly because my child likes swimming and there’s a pool. It cost quite a chunk of cash, but I felt it was worth it. On 29 December 2025 at 13:00, I took my daughter to swim while the place was busy with tourists. A man there, a “coloured” guy with a bright smirk, condescendingly told me I couldn’t use the pool because I wasn’t a guest. My wife explained that we were members, but he wouldn’t accept it, so we had to call the hostess to clarify what we’d already said. I told him his behavior was discriminatory and racist, and he laughed it off as a joke. It’s put me off this group, and I’ll soon take memberships somewhere more exclusive. Most of the time the staff don’t seem to know what they’re doing. There are also rusted nails in the pool, making it hazardous. My wife hurt her foot on one, and I had to treat it afterward. All that PT for what? Do better.
