Abadia Palermo

This isn’t a hotel, and the experience was terrible. We arrived at noon and spent two hours minding our luggage at the door while waiting for reception. We were given just one key for two people. The room door was broken and wouldn’t lock from the outside, so we couldn’t leave. WhatsApp was the only contact option they provided, and for hours we tried to explain the problem to someone who didn’t understand basic English. Eventually they moved us to another room, but it hadn’t been cleaned. The front door key didn’t work, so we had to wait for other residents to help us get in. The next day they moved us back to the first room, costing us a few more hours, and promised a 20% discount that we never received. On day 4, at night, a piece of brick fell from the 7m high ceiling, landing 50cm from my head and smashing on the floor. We left the keys on the unattended reception desk and left. We’re now going to report the property to the building inspection and/or customer protection authorities. I believe the huge number of excellent reviews are fake. Only half of the second floor is open, with 10 rooms, while the other half and the first floor are being renovated. So even if none of this happened to other guests, the property couldn’t have generated so many reviews......