Agua del Corral Hotel & Spa

I booked this place for my parents a week before their arrival. The day after I made the booking, my mum fractured her leg and couldn't fly. I contacted the hotel right away to cancel, but they refused. A doctor's report and pictures didn't help. I don't think this kind of behavior is acceptable.

My family and I had an AMAZING four-day stay. Everyone at the hotel was lovely and helpful, from the front desk and spa to the restaurant and maintenance staff. We had a toddler with us, and they made some accommodations for him in the room and for his meals at the hotel restaurant. The facilities were very clean, and everything looked neat after the hotel was recently renovated. The location is great too, with everything nearby.

I’d stayed here once before, but this visit put me off coming back. The elevator stopped working twice in a week, and even having a glass of wine in the room wasn’t allowed. They charged for the water in the room, which felt pretty stingy, and wouldn’t provide a cup for tea because they said kitchen cutlery couldn’t be taken upstairs. One night a friend was with me, and staff stopped us at the door to ask whether they’d stay over. We didn’t know yet, so I said yes just in case. They checked my friend’s ID and charged about u$s50 in tax because they were local. The sheets didn’t fit the bed, and the duvet had no cover. I’d avoid this place.

I stayed for one night with my two sons, and I’d consider this hotel again for a Mendoza City Centre visit. The rooms are a decent size, clean and cared for, with good beds and bedding. I’d worried that our room faced the street, but the area was quiet, with no bus route, major through traffic or noisy bars. Everything was close enough to reach safely on foot, and the front desk staff were attentive and helpful.