Pacifico

I booked this room for 10 days for 759 US dollars and had a string of problems. The night before I arrived, they demanded cash or an 8% credit card surcharge. The room was on the 8th floor, but the elevator only went to the 7th. I had to fix a broken shutter myself, and at 5:30 AM the room filled with light because the shutters didn't block it properly. I asked for a fresh towel and toilet paper, but was told no, even after 10 days. There's no towel rack in the shower, no outlet that works for a European charger, and the kitchen utensils are very poor quality. I'd stay away.

The address listed is for the office, while our apartment was in town, east of the office. It was very well located, and though the room was a bit small, it was convenient. After checkout, the staff kindly kept our bags so we could enjoy the city a little longer before our afternoon departure.

The listed address is the office where you collect keys for apartments in Ushuaia. We stayed in the Infinity Sky building. Pacífico Apartamentos communicated quickly and well, and they fixed a problem in the apartment promptly. It was clean, comfortable, well equipped, and looked like the photos. We only missed having two wine glasses, since every other apartment we'd stayed in around Argentina had some. On departure day, we could leave our things at the company office too.

We stayed in the Shackleton apartment managed by this company, and the hot water and heating weren't working from check-in. They fixed them, but the same problem kept coming back every day. We lost hours of our holiday coordinating with the agency and trying to get it sorted. They even sent us a video showing how to fix it ourselves, which seems like a safety hazard. We were on holiday, not there to repair boilers. The owner accepted no responsibility and refused to compensate us for the trouble.