Hostería Robert

Response to the response: If our check-in time wasn't written on the schedule, whose fault was that? From the start, we clearly said we needed to arrive at 1:00 AM on Saturday and that we'd pay extra if needed. Why would we have clarified it otherwise? The owner arrived after us and even told the night shift employee how to cut the breakfast bread while I was standing there. (?) María was kind throughout and, embarrassed by what happened, offered to keep our bags at reception, let us wait until the next day, tried to find us somewhere to stay that night, and even offered us water for mate as we left. I don't doubt her good intentions. My complaint is about the service from Carolina. It's a shame they won't acknowledge what happened or sincerely apologize for putting us in this situation at 1:00 AM with all our bags and a full day planned in the city. We lost money on activities we'd already booked. I won't recommend them to anyone I know who goes to Gesell. On Thursday, January 22nd, 2026, around 11 PM, we stopped by to ask about a room from Saturday morning, since our accommodation ended Friday night. Carolina initially said there was space and that checking in at 1 AM Saturday wouldn't be a problem. My boyfriend and I made the time clear from the beginning and offered to pay extra if it was before the official check-in time. She said that wasn't necessary. We went to eat and said we'd come back to settle the details. An hour later, Carolina was finishing her shift, backpack on her shoulder, when she took our reservation. We agreed to check in at 1 AM Saturday and stay until Sunday morning in a triple room (?). We'd asked for a double, but the one offered earlier was now "occupied," and somehow another one appeared, this time with a bunk bed. (quack). We transferred $50,000 as a deposit and left. Since I wasn't sure the time had registered correctly, my boyfriend went back to check. María, on the night shift, kindly confirmed they had understood. Then, at midnight Friday, one hour before our check-in, Carolina messaged to say they expected us at 1 PM Saturday. Imagine our surprise when we got to the inn! We'd clarified the time from the start and gone back to make absolutely sure. Carolina had all day Friday to tell us that check-in was actually at 1 PM, but waited until the last minute. It's awful to mess with people's time and money. If she'd told me as soon as she realized the mistake, I could have looked for somewhere else earlier. Carolina's service was disastrous. In a rush to leave, she chose to deal with our booking anyway and created the misunderstanding. Then the owner arrived as though nothing had happened. When the night employee told him I was waiting for a refund, he didn't even look at me and said, "Oh, I have nothing to do with that." A disgrace, with no apology for the trouble. María kindly let us leave our bags at reception while we tried to find somewhere for the night, but by then it was impossible, and we didn't find anything. I don't recommend this place because of Carolina's disinterested service and the owner's failure to apologize. Sometimes attitude makes all the difference. This could have been a simple misunderstanding, but handling it responsibly would have made the experience feel very different. I do want to thank María. She sincerely apologized even though she hadn't caused the problem, offered to let us wait there while we looked for accommodation, and arranged for our refund.

This is my regular place to stay whenever I visit Villa Gesell. It isn't luxurious or five-star, but the owners and staff are attentive, the place is clean, the beds are comfortable, and the price is affordable. I've stayed in three different rooms and been happy with them. Cristina, the owner, deserves a special mention for always being ready to help. Breakfast in the garden is a lovely touch, and it's pet-friendly too. It's a welcoming inn a few blocks from the beach, near the start of the pedestrian walkway from downtown Gesell toward the entrance. Great value, and somewhere you'll want to return to.

The service was great, but we didn't enjoy the stay. Breakfast was just toast and coffee, even though we'd been told when booking that cake was included. Our double room was cramped, had no shower curtain, and only the handheld shower worked. The fans didn't move any air.

We had such a good time with friends and our partner, and we'll definitely come back. The owners are welcoming, the staff are all super friendly, and the facilities are very clean. It's pet-friendly, with excellent mattresses, two blocks from the beach, just off the main avenue, and one block from the town center.