Hotel Linde

The only real plus for us was the lakeside location. We’re early retirees who travel full time and often support independent businesses, so we’d been looking forward to a restful stay after three great visits to Amsterdam, Prague, and Vienna. This was anything but relaxing, and the service and accommodation were very poor. We prepaid for an expensive stay and can’t afford to move, so we’re stuck here for four more nights. Our check-in went smoothly. The woman at reception was friendly and helpful, and arranged a room change after we were given one of the hotel’s worst views. The rooms are okay for the area and have been furnished in a more modern style, but there’s plenty of wear. The first room’s balcony had a huge wasp nest and spider webs everywhere. The balcony in our current room badly needs paint and repairs, and has two sad-looking old sun loungers we wouldn’t want to use. You can see the lake, but the rough balcony roof and the restaurant’s dirty roof spoil much of the view. The bathroom is very small, though I do appreciate the underfloor heating. We’ve had repeated problems with basic service. Shower gel wasn’t replaced, and there’s been no shampoo. Staff claimed the shower gel was shampoo too, despite the warning not to get it in your eyes and other reviewers’ photos showing shampoo. I assume they’ve run out and don’t want to admit it. We had to go to reception at 7:30 in the morning to ask for shower gel. Housekeeping said reception opened at 7, so we made two trips before finding someone there. I don’t know why housekeeping couldn’t just give us some. Water isn’t replenished each day either, which is another hassle when there are no shops or other restaurants nearby. We were already awake for a second night without proper rest because someone upstairs had their TV blaring from 5:45, and a child in the next room was screaming. Reception said the TV guest had been there for two weeks and many people had complained. Management seems to have done nothing, leaving everyone else to put up with it. At the restaurant on our first night, the host spoke to us exceptionally rudely. We were told there was one table and we could take it or leave it because every other table was reserved. There’s literally nowhere else to eat locally, so we took the worst table. Our waiter was a little friendlier and later offered us a window table. We moved, and all the nearby tables stayed empty, so I don’t understand why the host had to be so unpleasant. The food was just okay for the high prices, the menu is limited and has no Austrian fare, and a basic gin and tonic cost an outrageous 16 euros. Breakfast is adequate, but there aren’t many hot choices. Maybe you can request others, but for the last two mornings nobody has greeted or spoken to us except to clear plates, so I honestly don’t know. The staff clear tables and seem to spend most of their time chatting near the kitchen. We asked management to move us to a quieter room and were more or less told that if we didn’t like it, we could leave. Wi-Fi is poor, and this isn’t the place for anyone who wants English-language TV. I can’t recommend the hotel for comfort, quality, service, or value.