Grauer Br

The hotel may be renovated and in a good spot for skiing, but our experience was deeply disappointing. We were a group of 18, staying seven nights, and each family paid around €5,000. After more than ten years of ski holidays, this was by far our worst hotel stay. The bathroom has high-end brands like Axor and Villeroy & Boch, but that didn't make up for how poorly guests were treated. Sleep was awful. The pillows were extremely uncomfortable, and the replacements were identical. The mattress sagged in the middle, even though I weigh under 65 kg. The air was so dry that my eyes and nose dried out, and constant traffic noise made it hard to rest. Broken slippers were never replaced, and basic things like hand or body cream were missing. The restaurant was the worst part. Breakfast was mediocre, three out of five at best, with empty trays, few refills, and indifferent service. I politely asked for unprocessed ham for medical diet reasons but was given salami. When I explained I couldn't eat it, the waitress rolled her eyes and seemed annoyed. On our last morning, waiters started clearing my table while I was still eating. When I calmly asked them to stop, one called me rude. That's unacceptable treatment of a paying guest. Of the seven dinners, only two were acceptable. The main courses often seemed made as cheaply as possible and were nearly inedible. Service felt careless and untrained. One waiter spilled oil on my child's clothes and didn't apologize. Drinks, even water, were overpriced, with glasses starting around €11. People who had prepaid for half board seemed to be treated like captives, while outside restaurant guests got better treatment. One evening, we were told the kitchen was closed at 8 pm, even though dinner was advertised until 9 pm, and nobody had warned us. We won't return, and can't recommend this hotel to anyone who values comfort, professionalism, and basic respect.