Hotel Indigo Adelaide Markets by IHG

The rooftop views and atmosphere were a lovely part of our honeymoon, and the breakfast that came with our stay was delicious. Everyone we met on staff was so welcoming and kind. We picked Hotel Indigo Adelaide Markets as our base for our first visit to Adelaide, and the location made that easy, with the Central Markets just steps away. The design is vibrant and unusual, and our Standard King Room had lots of thoughtful touches. We liked the Chromecast LED TV, complimentary WIFI, espresso machine and comfortable occasional setting. The bathroom looked beautiful and had a great two-head shower and sustainable premium amenities. Its lighting was a little dim for putting on makeup, though. All in all, it was a memorable honeymoon stay.

We slept really well thanks to the comfortable bed, and the room had all the amenities we needed. The hotel itself is beautiful, with lovely decor that gives it a warm feel. It was easy to explore from here: the Adelaide markets and Chinatown were within walking distance, and when we wanted food late one night, there were plenty of restaurants still open downstairs. Staff were consistently helpful, answering questions and handling requests with a smile. My one small disappointment was that bathtubs are only available in suites, not standard rooms. We had a wonderful stay and would consider returning.

The room was lovely and on a high floor, and check-in was on time. We had a great anniversary stay, with friendly staff and a handy location surrounded by restaurants and eateries. There's no supermarket nearby, though the Adelaide Markets are there instead. The air conditioning had a smell that we eventually got used to. I also found the buffet breakfast had few gluten-free options, so those issues kept this from being a five-star stay.

We had the most stressful hotel stay my family and I have ever had, and I would not recommend this place. The lack of communication and effective management made an already serious problem much worse. On our last day in Adelaide, the in-room safe ran out of battery with our passports and other belongings locked inside. At first, the hotel said it could be drilled open, but they didn't want responsibility for possible damage to our electronics, leaving us without a workable solution. We went out after being assured they'd resolve it and contact us, but no call came. Later, an email said they couldn't find a locksmith until 8:30 the next morning. They also said they would remove the drawer holding the safe so it wouldn't disturb us while we got ready for the airport, but it was still there when we returned that evening. Our taxi was booked for 9:00am and our flight was at 11:00am. There was no update by 8:45am, when we thought the locksmith should have opened the safe. At 8:50, as we came down for the taxi, no locksmith had arrived. We then learned no appointment had actually been booked the day before. The hotel had only called a locksmith when it opened at 8:00am, hoping for someone within half an hour, but the locksmith couldn't come until at least 10:00am. We would have missed our flight. The hotel blamed us for not agreeing to drilling the safe the previous day, even though they had refused responsibility for any damage. With no other option, they eventually drilled it and returned our things, after hours of stress and fear that we'd miss our flight. We were offered 10,000 IHG points after 24 hours of unnecessary uncertainty, about $57 in value. That was wholly inadequate for what happened. Only after repeated follow-ups and escalation because emails went unanswered did we receive a very modest amount of monetary compensation. There were problems in the room too. The shower drain was partly blocked and water wouldn't drain properly, one side of the toilet seat was unattached, and there was visible dirt and a substantial layer of dust under a table in the middle of the room. It clearly hadn't been cleaned in a long time. I have photos. It's extremely concerning that a hotel of this size, part of the IHG group, had no internal way to access a guest safe, no master key, override or backup process. Guests were left depending on an outside locksmith for essentials like passports. This showed a serious lack of operational preparedness and risk management, and the whole experience reflected badly on the hotel's maintenance, competence and care for guests.