Sandbar Burleigh Beach

The central location was amazing, and the apartment and facilities were lovely. Reception staff were friendly too. There was construction nearby, but we barely heard it inside and it didn’t affect our stay. I’d highly recommend it.

The apartment was spacious, beautifully clean and had everything we needed for our anniversary weekend. The views were stunning, and choosing Sandbar Burleigh was a great decision. The aircon in our room was playing up on the first night. I mentioned it to Laurel at Reception the next morning, and she got it sorted straight away. She even checked in later to make sure it was all good. That personal care really stood out. The location is unbeatable, the facilities are top notch and the staff made us feel welcome. We left with lovely memories and will definitely be back.

We paid extra for a Superior Apartment, previously listed as the Two Bedroom Ocean View, for my 21st birthday. We chose it for the direct ocean-facing views advertised on the hotel website and listings. Instead, we were put in a Deluxe Apartment, a lower room category with only partial, obstructed views to the south. The difference was clear, and the minimum price gap between the categories at booking was $400. Every photo advertising the room we booked showed the Superior Apartment, not what we were given. When we complained, staff, especially Laurel, kept insisting it was the correct room. They said the hotel was full and there were no other rooms, even though I showed them that Superior Apartments were still bookable online at the time. Their replies were identical and felt rehearsed. We felt dismissed and manipulated instead of helped. This wasn’t a small mistake. We were charged for a higher-category room and given an inferior one, then denied accountability. We spent days being misled instead of enjoying a milestone celebration. A token voucher doesn’t make up for that. It’s unacceptable in hospitality, or any industry. If you book here, you may not get the room you paid for, may be given misleading explanations when you question it, and may have little chance of getting the price difference back. I strongly recommend staying elsewhere.

We paid $769 for two nights at Hotel Sand Bar Burleigh through Booking.com, and the stay was extremely disappointing. After a long drive from Bundaberg, we arrived late at night to find no parking. There was parking in the middle of the night, but finding it was stressful and frustrating. We spent the night searching for another paid parking spot, which turned out to be half an hour away, then still needed an Uber. We lost money as a result. The room had no ocean view despite the listing, and there was no internet or basic bathroom supply, not even hand soap. We used shower gel to wash our hands. There were no instructions for accessing the internet, and the customer service was poor. For $769, this was not worth it. The listing was misleading, basic facilities were missing and instructions weren’t provided. I wouldn’t recommend it, especially if you’re driving or expect standard comfort.