The Edge 5 - Hamilton Island

The three-bedroom apartment was great, so I suppose it may depend on who owns the unit. The penthouse had very poor upkeep. Don't stay there unless maintenance has been done.

The views are amazing and the apartment is well appointed, but it wasn't as clean as we'd expected. Our shuttle was late, and the apartment wasn't ready until well after 3. Some basics felt a bit mean: there weren't enough rubbish bags or loo roll, and it wasn't easy to get replacements. Lower your expectations for service and bring a spare loo roll. Checkout really took the shine off the holiday. Checkout was at 10, but we were told we'd be picked up at 9 for a 1030 ferry. We tried to cancel the transfer and make our own way so things could be more relaxed for the kids, since we had a full day of travel ahead. Staff turned up and basically tried to throw us out at 9. Then a manager called who didn't even know our name, while cleaning staff stayed right on the doorstep the whole time and made us really uncomfortable. A very disappointing end to the trip.

We had a spacious, well-furnished three-bedroom apartment at Edge. The master bedroom was downstairs, with an ensuite that had a jacuzzi bath and a walk-in wardrobe. There's also access to a very well-kept infinity pool. These are luxury apartments with fantastic views across the sea. Just a special place to stay.

Such a beautiful location, though the apartment itself felt a bit tired. It could use a revamp, some care, and a few luxury touches.