Best Western Plus The Tudor-Box Hill

I would never stay here again, even if someone paid me. After I complained, the manager didn’t address any of my issues and offered 20% off a future stay. I then complained to Best Western Head office, who said it was down to the manager. Their response made things even worse. The room photos on the website are false and totally misleading. The room we got looked like it was from the sixties, and the second room, after we complained, was hardly any better. There were dents in the walls, dirty spots from dead insects all over the blinds, a rusty soap dish in the shower and electrical cables coming out of the walls inside cupboards. The electrical appliances were years past when they should have been tested. We walked past many other rooms and they all looked the same. This is the worst Best Western I’ve ever stayed at. It shouldn’t have “Best” in the name.

The hallways from the lift were very dirty, with worn, unclean carpet. The balcony was filthy and had mould growing on the walls. Inside, both couches were filthy and need a good steam clean. A massive leak mark on the master bedroom ceiling had been painted over. The place had a terrible smell in the first room, room 125, at the Tudor at Box Hill, where I arrived on Friday for a funeral. It was so bad I wondered if an animal had died there. Cobwebs hung from the ceiling corners, and the room looked tired and worn out. The carpet was filthy, the fridge leaked, and there was a questionable brown mark on the bathroom door, which wouldn’t close. I asked to be moved across the road to the Tudor apartments. That room was just as bad, though perhaps a little better since it didn’t smell. The sheets, quilt and blanket hadn’t been changed and smelled stale. The toilet hadn’t been cleaned, the bedside tables were unwiped and dirty, and the walls were unclean. They clearly have no pride in the accommodation they provide to paying guests, which is unacceptable. If you stay here, make sure your tetanus shots are up to date, or better still, stay as far away as possible.

Reception at the front desk was friendly and helpful. The location is good, but the place clearly needs investment to modernise it. The rooms were kind of okay, with odd bits of furniture. The bed linen was clean but worn and looked like it hadn’t been replaced for a long time. The towels were great, but the spa bath seemed to have leftovers from the previous occupant, short and curlies. I guess you get what you pay for.

The room was clean and comfortable, and the staff were friendly and helpful. The location is convenient, close to shops, restaurants and transport. Great stay at ibis Melbourne Glen Waverley, with good value for money and a pleasant experience.