Excelsior Hotel Thomastown

Sharon really made us feel welcome, and we’ll definitely be back to eat here. She greeted us at the door, showed us to a table, explained the menu and pointed out where to order. She’s a real asset to the company. Well done, Sharon!

Josh was pleasant and efficient in the bistro today, and I was really impressed by his service. Keep it up 😉 It was disappointing that the manager didn’t pass my feedback on to him. Good service should be acknowledged.

The atmosphere was great, and both the food and service were excellent when I had dinner with my mum tonight. The staff were really helpful as well. We’ll definitely be coming back.

The wait staff were friendly, and I could see they were flat out bringing food to the tables, so I don’t blame them. Still, I’d suggest hiring more casual staff, especially during summer when the nights are warm and families may not want to cook. We came into the empty bistro around 5:30 and ordered about ten minutes later: fish and chips, a chicken burger and a Caesar salad with grilled chicken. The food came quickly but was very bland. My daughter ordered drinks separately on the app at 5:39. The beer and sparkling water arrived just before the meal. It would’ve been nice to have a glass with ice and lemon or lime for the sparkling water, but it came with a straw too short for the bottle. Her cocktail took almost 30 minutes and arrived just as she was finishing her food.