Hyatt House South Melbourne

I spent 10 days here on a solo vacation and felt at home. The team were so warm and friendly, asking about my booked tours and sharing tips on places to eat, shop and how to get around. Thanks to everyone for that. My room was amazing, and the amenities suited me perfectly: gym, coffee, bar and breakfasts. It’s walkable and close to trams, without being all glitzy. Just what I was looking for.

Breakfast was included in our room rate, and it was fantastic. Fresh, high-quality food, packed with flavour and clearly made with care. There was nothing too much to ask for, and the seating area was comfortable. The one thing we’d change is the bed, which felt a little too soft for us. We loved how easy it was to reach the trams, Clarendon and South Melbourne markets, with plenty of restaurants nearby. The hotel is brand new, so everything felt spic and span. Reception made check-in seamless and explained the facilities clearly. Our room was beautifully designed and had kitchen facilities that all worked well. The bathroom was spacious, and housekeeping staff were very friendly whenever we saw them in the lobby. We’d happily come back.

We weren’t hotel guests, but Phoebe and Thomas at reception treated us so warmly and went out of their way to help. Our taxi driver hadn’t been helpful or told us where to go, so we came to the hotel for directions. Thomas even walked us over to the apartment block next door, where we were staying at Oasis apartments. Their kindness made such a difference arriving in an unfamiliar city where no one else seemed willing to help. We changed our plans and had our Christmas drinks at the hotel instead. Phoebe and Thomas were wonderful behind the bar too, nothing was too much trouble. Next time we visit, we’ll book a room here. Please pass on my thanks to them both.

The breakfast was delicious and filling, a hearty home-style full breakfast. The staff were super friendly, and the place is clean, neat and stylish, with a gym, garage parking, and a family and pet-friendly setup. It’s about 10 minutes from Melbourne CBD. We saw a musical production at Regent theatre, around 12 minutes away, and would definitely stay again.