Gina A.
The apartment was clean and the services were generally adequate, but the admin side and hidden charges were a real disappointment. The two extra blankets they provided were extremely dirty and dusty, which set off my allergies. They tell you about an exit cleaning fee by email as you're leaving. The amount seems random, and it isn't listed on their website or booking sites. Their terms only mention an "exit cleaning fee" without saying what it will cost, and you have to dig through them to find it. I find that really misleading, and I'm sure the fee could be taken to VCAT. They should make it clear on the website.

