Plum Carlton Serviced Apartments

They only called once about parking, before the receptionist went home, even though I’d booked through agoda and left a note saying I needed it. They didn’t seem to care. They texted directions and information about the key, but when I got to the room it smelled really bad. The kettle and floor were dirty, the fridge stank, and the toilet hadn’t been cleaned, there was poo on the seat. I couldn’t sleep because bugs were on my face. If you don’t believe me, you can try it yourself. Good luck.

The after-hours arrival was a mess. We hadn’t been told where to get the keys, and when we called the after-hours number the staff member sounded annoyed and sent us to the café next door. We’d asked for an extra bed before arriving and gave permission to charge my account, but it never turned up. The room at Plum Services Apartments was filthy, with pubic hairs on the walls, dirty floors and unclean dishes in the kitchenette. The halls smelled of vomit and cigarettes, and oil dripped from the range hood into our food. I’m completely disappointed and amazed by how disgusting the rooms are. The accountability is astonishingly low, and I don’t want to go near the place again, let alone accept their lousy discount offer. It’s been an extremely disappointing experience, and I wouldn’t recommend Plum Services Apartments to anyone.

The location is good for getting around on foot, but that was the only positive. The rooms were absolutely filthy, with clumps of hair on the floor and marks and mess on the counters and in the bathroom. We didn’t shower because it was too gross. The tiny aircon unit was in the other room, and the bed was very uncomfortable. It wasn’t worth the cost or hassle. Parking was advertised as available, but there was none. We called to ask about it and were told two hours before check-in that there was nothing and “it’s not their issue.” I’d already noted on the booking that we needed parking. When we asked to cancel and get a refund, since we’d been told parking would be available, they refused. They also wouldn’t offer compensation or help find parking, again saying it was “not their issue.” Reception closed early that day, and we only found out an hour before, so our booked 5 pm check-in wasn’t available. We didn’t see a staff member at all during the stay. The receptionist was the rudest, most unprofessional person I’ve spoken to in customer service. There are plenty of nicer, cheaper motels and hotels with better service. Greatly disappointed. DO NOT RECOMMEND EVER STAYING HERE or with any affiliated hotels.

The location was good, but I wouldn’t return to these serviced apartments. I’d told staff during the day we planned to arrive between 2 and 3 pm. We ran late and got there just before 4, were handed a key and found the room hadn’t been cleaned. They gave us another room when we went back to reception, but that one was filthy too. There were poop stains in the toilet bowl, hair all over the carpet, smears on the walls, and dust on the skirting boards and exhaust fan. We didn’t shower, and after seeing how dirty everything was, I didn’t feel comfortable using the towels either. The listing suggested parking was available, though it still says that when I checked again after visiting. We called as we arrived and were told to park on the street. At least it was free on Saturday afternoon and Sunday morning.