Scape Living at Aurora

I had a wonderful time living here, and what stands out most is how friendly the staff are. I'll always remember Yvonne. She's patient, gentle and so friendly. I hope every day at work goes well for Yvonne, and that she has a good day.

The rooms and furniture felt almost brand new, and the location beside Melbourne Central is excellent, with plenty of shops, cafes and restaurants around. We had a comfortable stay, got good value for money and enjoyed the view from a high floor. Overnight parking across the road was available for $25. Still, we wouldn't stay again. The place felt like a conference hotel processing thousands of people, where you're just a number. Before the stay, communication was slow and confusing. I tried to book directly and was told to use booking.com or a similar site, but at checkout they said direct booking next time would get a discount. Saturday check-in was chaotic, with a queue out the door and a slow, laborious process made worse by inexperienced staff under pressure. There was no coffee in the room, just tea bags and a kettle. Reception will make a free coffee, but with that queue, no one wants to go down and ask. I wanted to like the concept, but they still need to find their feet. I left wondering why I hadn't booked somewhere else.

We really enjoyed our stay. The place is new, clean and has great facilities, and it's opposite the Melbourne Central station and tram line, making it easy to get around Melbourne. Shops and food are close by too. Great location. Thanks for a wonderful stay!

Scape Aurora is modern, clean and well maintained, with a welcoming feel. The staff make a real difference, especially Yvonne. She's friendly, extremely helpful and goes out of her way to keep things running smoothly. You can tell she cares about the residents. I've had a great experience here and highly recommend it.