The Fifth Apartment

The intercom problem has been going on for weeks and affects a lot of residents, but people asking for updates on an essential service are met with silence or dismissal. When I called to express genuine frustration, building management abruptly ended the call. That only made things worse and felt completely unprofessional. Residents deserve basic courtesy, clear communication, and someone taking responsibility. This experience fell well short of that.

Nigel made moving into The Fifth Apartments much easier. He was friendly, quick to respond, and really helpful throughout the process. I appreciated the support a lot, thank you, Nigel!

The location was good, but we won't be returning. Our apartment at 5th Apartments was filthy: there was faeces on the bathroom wall, holes in the walls, food scraps and crumbs on the floor, a long black hair in the cutlery drawer, and a dirty balcony. The heater and dryer filters were completely clogged. The only relief was that the sheets were clean. There were no spare blankets or pillows, no broom or vacuum, and the extra bed in the two-bedroom apartment was just a mattress on the floor. There were no condiments either, just an open bag of sugar. Getting in was a nightmare. Nobody was there to explain where to collect the key, and the man who answered the number we were given had only basic English, so we couldn't understand him. After three hours of going in and out of the foyer with luggage and small children, and four attempts to get help from a concierge who showed no empathy, we finally got the number for the key box. We had paid for three nights and felt like screaming and leaving. This was room 2806 at 38 Rose lane, 5th Apartments. I will keep posting about our experience until the person in charge agrees to a full refund. Since then, we were told someone had moved out just for the days we booked the apartment, and apparently that happens quite often. It's a way to earn extra money, but they should at least clean the place first. I hope this was just our nightmare.

Residents have been reporting the broken intercom to concierge, building management, and strata for more than four weeks. Emails and follow-ups have mostly gone unanswered, so people feel ignored. With Christmas getting closer, there still isn't a clear timeline or useful update, which is deeply disappointing. The intercom matters for security, deliveries, and visitors. Residents should be able to expect timely repairs, transparency, and accountability, but that hasn't been our experience.