Rohan M.
Several things in all five rooms we booked weren't working or weren't adequate, including the air conditioning and toiletries. The rooms weren't properly maintained, cleaned or hygienic: there were spiderwebs and dirty carpets. These problems need major maintenance and don't seem like they can be fixed right away. I don't think rooms in this condition should be offered to anyone. One guest family checked out today and is moving out. We didn't pay for rooms and service like this. I emailed you just now and reported it to Booking.com. I want to make an official complaint, and will also raise this with Booking.com. This is a safety issue. Please see the attached photos and videos.
