Truyenhof

I booked three weeks ahead and specifically requested a room with a bath. They confirmed several times that I would get one, but when I arrived, they gave me a room without a bath. When I asked how that could happen after all those confirmations, she said she'd given it to someone else. I was extremely disappointed. I packed for the week and brought my dog for nothing, and it ruined the whole week. They also don't answer emails. I had to call to check that everything was okay and ask for confirmation because nobody replied. After I called, she did respond, but then I had another question and again got no answer. I don't know how they run the business with customer service like that. The woman seemed sweet and sorry, but there was no professionalism and she didn't offer anything to make up for it. The place looked okay generally, but the smell from the dogs was awful. I was shocked when I walked in. I'm not especially sensitive about this since I have a dog with allergies and know how hard it can be to keep things clean and fresh, but it is possible.