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The hygiene complaints still haven't been addressed in the reply from mrs Ly/Trinh. The house was very dirty and smelled bad, with a sticky floor, an unhygienic kitchen, old towels and stains everywhere. Most student houses I’ve stayed in were cleaner. I’d pay a little more for a better time in Ghent. We booked through booking for four people, so we needed four beds. We asked about checking in early, were told it wasn’t possible, and were fine with that (see photo). We were also okay with her locking one bedroom.