Le Val de Poix

My brother and I brought our mother here for her birthday last weekend, and by the end we honestly couldn't wait to leave. What should have been a relaxing stay became tense and left a bad taste that could sour a whole holiday. On the morning we checked out, we saw two other guests at reception looking frustrated as they tried to sort out another apparent miscommunication. They were getting the same deadpan, passive aggressive treatment we had experienced. Before arriving, we emailed about dietary restrictions and asked whether breakfast was included in the price we'd paid. The hotel confirmed in writing that it was. When we arrived, staff first said it wasn't included, then took that back and assured us it was fine. The next morning, as we sat down to breakfast, the restaurant chef came to our table and said we had to pay, regardless of what reception had told us. After all the back and forth, we were aghast. Being lectured while trying to eat was something else. If the hotel confirmed in writing and in person that breakfast was included, then later found out that was wrong, it should own its administrative and communication mistake. Instead, we were told what reception said didn't matter, and the chef even implied we were trying to get a free meal. It's inappropriate and extremely unprofessional to make guests deal with internal miscommunication in a hostile, guilt-tripping, gaslighting way, keep reversing the decision, and ultimately blame us for it. I wouldn't wish that experience on anyone.