Menada Global Ville Apartments

We found bedbugs in the apartment we’d booked through Menada and called to ask for a different one. They promised to call us back but never did, then stopped answering. After waiting a few hours, we went to their office, where we were mostly ignored and told to wait several more hours for the manager. A whole day of our hard-earned holiday was wasted. When the manager finally came, they were very rude, so we found another apartment ourselves and asked Menada for a refund. They wouldn’t let us leave until the apartment had been inspected. Then they said there were no bedbugs, even though we were covered in bites from the previous night and showed them evidence. They also tried to charge us for cleaning, as if we’d brought in the bedbugs. We did eventually get a refund transfer, but the whole experience was a nightmare. This happened a few years ago, but I’m speaking up now because I can see that not much has changed.

The apartment problems made us leave after the first night. A bedside lamp started smoking around 5 am, mosquitoes got in through windows with no protection, and ants attacked our dog’s special food. There were cobwebs with live spiders in the ceiling corners. The fridge was in a kitchen shelf, which made it heat up. The electricity cut out twice for a few seconds. The TV had a terrible picture and only two channels, and broken blinds let in morning sunlight so we couldn’t sleep. The mattress was so firm that sleeping was nearly impossible, and we had to clean everything ourselves when we arrived. This was definitely the worst apartment I’ve ever rented. Two days later, I still hadn’t received the refund they promised. They say they sent it, but my bank told me it wouldn’t arrive because there was a mistake with the transaction. The bank operator explained the mistake directly to them on speakerphone through my phone, but they still refused to try the refund again and just told me to wait.

The worst part was the hosts’ attitude. When we said we weren’t satisfied, they promised a full refund. I requested it through Booking com, waited two days, and they rejected it, so I had to stay for three nights. They rarely answered the phone. I called eight times before getting an answer, and one day the receptionist hung up. When I called again, he said he had something urgent to do and would get back to me, but never did. I went to their Sunny Beach office after failing to reach them. The woman who gave me the keys was polite, though she’d told us there would be a washing machine and there wasn’t one. When I asked why they had refused my money, she said, “you were told.” I hadn’t received any official explanation through Booking com, and they told me they didn’t have a reason either. I asked for the manager or head of office. The polite woman went into a little room and came back to say the manager didn’t want to talk to me. This happened four times over at least 1.5 hours before the manager finally came. She offered to refund 50% of the amount for the days I hadn’t stayed. She never apologised for the missing bed sheets or explained why nobody brought toilet paper during the four nights I stayed. As for the apartment, there was no toilet paper, bed sheets, pillowcases, kitchen towel, or even paper towels. The listing claimed a private entrance, but there wasn’t one. Shampoo, dish soap, and a washing machine would have been too luxurious, apparently. The duvet covers on the bed were dirty and unironed, just layered to look like sheets. There were only two towels for two people, and we used one as a pillow cover. The terrace was really just beside a parking area, so people looked at us as they parked. We also had a broken toilet sink. On the third day, a man walked into the apartment without knocking or calling ahead, right in the middle of our dinner, and cheerfully announced he was there to fix whatever was broken. I hope nobody else gets treated this disrespectfully by Menada Apartments.

The place was near the beach but a long way from the city centre. There was no internet, even though it was listed, so we had to buy 40eva for 7days. Nothing was changed or cleaned during our seven-day stay, though I understand that it’s an apartment accommodation. There was no cable TV, really no TV at all. The bathroom shower didn’t work, and the climber didn’t work either. Very bad experience, and I don’t recommend it.