Sajama Hotel Restaurant

We were a group of around 100 and stayed several weeks. The hotel staff were fantastic, friendly, helpful, and always ready to go the extra mile. We appreciated everything they did. Our experience with the owner was very different: their approach to concerns felt aggressive and sometimes bullying. For our final night, we'd arranged a team dinner and paid extra in advance, with the numbers confirmed weeks earlier. There wasn't enough food when we arrived. We asked whether more was coming and were told no, we couldn't have any more. We'd also sent a detailed list of dietary requirements well in advance, but none were considered when the meal was served. When we raised both the lack of food and the poor value with the owner, they responded with hostility instead of trying to resolve things, saying, "I need my money now. I will put a chain on my door—no one enters and no one leaves." That was shocking and completely inappropriate. There were other problems too. Hot water was unreliable or absent in many rooms. In the few rooms where it worked, it either lasted only a few seconds or was dangerously hot. Wi-Fi was very poor, and there were no clear instructions for connecting. We're grateful to the staff for their hard work and kindness, but the way the owner handled these issues left a lot to be desired.