Hotel Peregrinos

The only thing I can recommend is the location. If you’re staying in APARECIDA, there are better options. The daily rate was 500,00, which felt way out of line for what we got. Where I live, this kind of stay would cost at most 200,00. The building itself seemed decent, and the rooms were clean and comfortable, but we ran into a string of problems during our two-day stay. Our room wasn’t ready at check-in. We were in a group, and one room didn’t have a bed for one of the children. Reception told us children weren’t entitled to their own bed and had to share a single bed, and they wouldn’t provide even a mattress. There was a spare bed in another room, but when we suggested moving it, the receptionist told us to carry it ourselves because staff couldn’t take it. The shower enclosure didn’t seal, so it flooded the bathroom. We asked for the floor to be dried and were told that could only happen the next day. Service was terrible, and our room still had the previous guest’s trash in it. Breakfast had very few choices and food wasn’t replenished. They didn’t stick to the advertised opening time, and even when it did open, items were already missing. Staff said they wouldn’t be refilled. At checkout, we were also charged amounts that belonged to other guests. It was sorted out, but the lack of organization was obvious.

The hotel is right across from the basilica, with comfortable rooms and excellent service at breakfast. Reception staff could be more courteous, especially Sr. Edson, whose conduct stood out for the wrong reasons.

The staff were fantastic, breakfast was plentiful and varied, and I’d gladly return and recommend the place. The only reason I’m holding back a star is the sound insulation. Noise from outside can bother light sleepers. The beds were very comfortable, the rooms and bathrooms were spotless, and the shower was excellent, everything you need after a busy day in Aparecida. The hotel is very close to the Basilica’s side gate and right at the city entrance, which is a big plus with the heavy traffic in Aparecida.

The room and breakfast were very good, but the attendants showed little respect. When I arrived, someone made an inappropriate comment. I also left some belongings behind on 19/02. They said they’d send them on Monday (23/02), but still haven’t. They haven’t followed through on what they promised.