Charlie Alphaville

The floor was sticky, the bathroom moldy, and both the light and sofa were broken. It’s dirty and badly maintained. The photos must be from when it first opened, because they clearly haven’t looked after the place since. Never again!

Travel agents, DON’T SELL THIS ACCOMMODATION. They don’t honor the messages they send guests, and the staff are really rude. Their WhatsApp message says they’ll provide bed and bath linens according to the number of guests, but my clients arrived and found none. They use very strong chemicals that can irritate the feet of more sensitive people. My clients complained and got no help. They knew there would be four guests but left them with only two towels for everyone. When they asked for more, they were told it could take up to 24 hours to solve the problem, so your client could leave before it’s fixed. Staff also told the women they wouldn’t be accepted in the apartment because it was supposedly for a maximum of three people. That puts us, the people who made the sale, in a terrible position and damages trust. My advice is not to sell it. Better to lose the booking than spend the night sorting out a mess for a commission that doesn’t cover all the extra work.

A complete horror show. I booked through booking.com in advance, but when I got there, my room wasn’t available. No one helped me sort it out. They promised to refund the first night and give me 300 reais toward expenses, which is a joke compared with the 700-real booking prices caused by events filling up the city. I couldn’t check in and had nowhere to go. They said I could come in the next day, but when I returned at 3 p.m., there still wasn’t a room. After waiting three hours at reception, they moved me to an adapted room that wasn’t what I’d booked and paid for. The room had a broken handheld shower, no shower curtain, and no hot water on the first day. It was beside the elevator, with loud noise starting at 5 a.m. I also had trouble with the parking, and they still haven’t refunded that charge. I couldn’t stay because there was no room for me. I felt completely abandoned and treated with total disrespect. There was no real effort to fix anything. Replies through customer service took hours and weren’t useful. It felt like I was talking to someone who didn’t even work there, and nobody had answers. The staff were unprepared and rude. I’m horrified by this place. A total disgrace and disregard for customers, with no support. Zero, minus zero. I absolutely don’t recommend it.

I rented the place for 10 days, and the air conditioning stopped working on the very first day. I asked for someone to come by; he checked it and said he’d fix it, but we’re still sweating in the heat on the day before checkout. I asked for help more than once. It felt like a huge disregard for us, and the attendant looked so lazy that it confirmed my suspicion. A terrible experience. I can’t even post photos of my family melting in the heat. I really like the location, but now I’m unsure about recommending it.